Shipping policy

For the Gold'n'Silk subscription boxes, please refer to the Billing & Shipping Schedule for all the details: https://goldnsilk.com/pages/billing-shipping-schedule-for-2021

At Gold'n'Silk our goal is to offer you free shipping within the United States with a few exception like Alaska and Hawaii. We work with suppliers from around the world to source the highest quality products for you. 

For the shipping of items bought from the Gold'n'Silk Store

1. Shipping is always FREE for boxes shipped in the United States. There will be shipping charges and maybe custom / VAT charges for boxes shipped outside the United States - including Canada. In some rare cases we may also need to charge shipping to Alaska and Hawaii depending on shipping rates that we are offered.

2. Processing time: Order verification, tailoring, quality check and packaging. All subscription orders are batched by the 20th of each month to be sent out the following months. Subscriptions that were made after the 20th of the month will start 2 months later. For example, subscriptions made by and including January 20th will receive a box in February, while subscriptions made after January 15th (starting 16th) will receive the March box. 

3. Shipping time: This refers to the time it takes for items to be shipped from the our warehouse to the destination. U.S. orders are shipped by US Postal Service, and after processing, items usually take between 10 to 20 days to arrive at their destination but can take longer from time to time, especially during Covid-19.

As soon as your products ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times. For any questions, please email us at support@goldnsilk.com